FAQ

How do I receive a deadline reminder before the real deadline?

You might want to have two date columns: One is a Date column, that shows the actual deadline. The other is a https://help.rowshare.com/l/en/article/0kp1ke23bi-column-types#datescolumn and will trigg…

Updated 5 years ago by Noëmie Clavaressa

My RowShare subscription was deactivated, what happened?

It might be because you tried too many times a wrong password, because a payment was declined or because your Administrator canceled the subscription. If you need more information or want to request…

Updated 1 year ago by Noëmie Clavaressa

What information is collected when using a social login?

We only collect your email address, and first and last names.

Updated 2 years ago by Antoine Driard

How can I be notified when someone modifies a RowShare table?

Subscrible to a table by clicking on the “Bell” icon on the top right of your table. You will be notified when the table is updated. Click again on the bell to unsubscribe.

Updated 1 year ago by Antoine Driard

How do I recover deleted RowShare rows?

There is no backup or undo feature for that situation.

Updated 1 year ago by Noëmie Clavaressa

How can I recover a deleted RowShare table?

Deleted tables go to your subscription Bin. Admins can restore tables. If you are not a subscription admin and want to recover a deleted table, ask your Admin.

Updated 1 year ago by Antoine Driard

Is there a maximum number of rows per RowShare table?

Yes, it depends on your RowShare subscription. Our plans are described on our web site.

Updated 2 years ago by Antoine Driard

Where do I find my last RowShare invoice?

Go to your RowShare Subscription Settings page (Click on Settings at the top right of RowShare home page ), then click on Invoices on the left.

Updated 1 year ago by Antoine Driard

Can I hide RowShare columns?

To hide a column from your screen, click on that column menu, then "Hide this column". It will be hidden for you only, unless you save this as a table view. This has nothing to do with column permiss…

Updated 1 year ago by Antoine Driard

Can anyone without a RowShare account edit a table?

Anyone editing a RowShare table needs a RowShare account. Every row is owned by its creator and can later be transferred to another user. If you want users to enter data without an account, you might…

Updated 5 years ago by Antoine Driard

How do I save a RowShare table?

You do not need to save your tables. Everything you have created (tables, columns, rows) is automatically saved.

Updated 1 year ago by Antoine Driard

Can RowShare subscriptions have more than one administrator?

Yes, you can specify which members are administrators in the Users tab of your subscription Settings page. A subscription must always have at least one active Administrator. Administrators can access…

Updated 1 year ago by Antoine Driard

How do I delete a RowShare table?

To delete a table, navigate to My Tables (RowShare connected home page), locate the table you want to delete, click the 3 dots to its right, then Delete. It will be moved in the subscription Trash bi…

Updated 1 year ago by Antoine Driard

How is RowShare different from Google Sheets or Excel Online?

Great question! RowShare is a collaborative table and not exactly a spreadsheet. What is the difference? Amongst the differences (focusing on the positive ones), I could list: RowShare ability to han…

Updated 1 year ago by Antoine Driard

How do I register or log in?

You can log in or register directly via your Google or Microsoft account or with your email. It's quick and easy. Click here to register.

Updated 1 year ago by Noëmie Clavaressa

What is my RowShare login?

Your e-mail address is your unique identifier for your RowShare account. It is either the email address of the social login you chose to join RowShare (Google or Microsoft) or the email you specified…

Updated 2 years ago by Antoine Driard

How do I cancel my RowShare subscription?

As a subscription Administrator, you can change or cancel your RowShare subscription at any time. Start from our connected home page https://my.rowshare.com. Click on Settings (top right, next to the…

Updated 2 years ago by Antoine Driard

How can I contact the RowShare support team?

Nothing's easier! You can simply use the Contact Form or click the Chat icon if we are online.

Updated 1 year ago by Antoine Driard

Can I get notifications about specific rows?

If you want to be notified on a given date about a specific row, create a column of type reminder (or ask the table admin if you do not own the table). For each row, if a date is specified in this co…

Updated 1 year ago by Antoine Driard

Where does RowShare store my data?

RowShare data is stored in a secure Microsoft Azure datacenter in The Netherlands, Europe. We keep the data as long as the subscription is active, then 6 months after the end of the paid subscription…

Updated 1 year ago by Antoine Driard

Excel Sync doesn't work

If you can't get Excel to get RowShare data through Excel Sync, it's most likely because Excel lost its connection to RowShare. Excel stores its login credentials in Internet Explorer, regardless of…

Updated 1 year ago by Antoine Driard

Can I import a CSV file?

To create a new RowShare table, you can choose any of the following: Create a blank table and add/remove columns to match your needs. Start from one of our templates. Upload an existing Excel file (X…

Updated 1 year ago by Antoine Driard

Is it possible to change the email address associated with my RowShare account?

You can not change the email address associated with your account. You can however deactivate one user and invite a new one. If you are the admin of a subscription, and you are about to change email…

Updated 1 year ago by Antoine Driard

Is it possible to archive rows from a RowShare table?

Yes, it's possible! First, you would create an empty copy of your table, then transfer one, several or all rows from a table to another one. Although this feature is not called "Archive", it's exactl…

Updated 1 year ago by Antoine Driard

What browsers and Excel versions are supported by RowShare?

Supported Browsers. RowShare supports the latest version of the major browsers: Google Chrome. Microsoft Edge. Mozilla Firefox. Opera. It doesn't mean that RowShare doesn't work with other browsers,…

Updated 1 year ago by Antoine Driard

How can I change my RowShare password?

To change your RowShare password, here are 2 easy steps to follow: Go to my.rowshare.com/ResetPasswordRequest , enter your email : Check your email inbox, click on our email, and choose a new passwor…

Updated 2 years ago by Antoine Driard