FAQ - RowShare Help

How do I receive a deadline reminder before the real deadline?

You might want to have two date columns: One is a Date column, that shows the actual deadline. The other is a https://help.rowshare.com/l/en/article/0kp1ke23bi-column-types#datescolumn and will trigg…

My RowShare subscription was deactivated, what happened?

It might be because you tried too many times a wrong password, because a payment was declined or because your Administrator canceled the subscription. If you need more information or want to request…

What information is collected when using a social login?

We only collect your email address, and first and last names.

How can I be notified when someone modifies a RowShare table?

Subscrible to a table by clicking on the “Bell” icon on the top right of your table. You will be notified when the table is updated. Click again on the bell to unsubscribe.

How do I recover deleted RowShare rows?

Deleted rows are kept for a while in the "Deleted rows" section of each table. To access a table's deleted rows, click on the table menu, then on... Deleted rows. Deleted rows are kept for a duration…

How can I recover a deleted RowShare table?

Deleted tables go to your subscription Bin. Admins can restore tables. If you are not a subscription admin and want to recover a deleted table, ask your Admin.

Is there a maximum number of rows per RowShare table?

Yes, it depends on your RowShare subscription. Our plans are described on our web site.

Where do I find my RowShare invoices?

Click on the top right menu, then Settings / Subscription Settings to access your RowShare Subscription Settings page. Then click on Invoices on the left.

Can I hide RowShare columns?

To hide a column from your screen, click on that column menu, then "Hide this column". It will be hidden for you only, unless you save this as a table view. This has nothing to do with column permiss…

Can anyone without a RowShare account edit a table?

Anyone editing a RowShare table needs a RowShare account. Every row is owned by its creator and can later be transferred to another user. If you want users to enter data without an account, you might…

How do I save a RowShare table?

You do not need to save your tables. Everything you have created (tables, columns, rows) is automatically saved.

Can RowShare subscriptions have more than one administrator?

Yes, you can specify which members are administrators in the Users tab of your subscription Settings page. A subscription must always have at least one active Administrator. Administrators can access…

How do I delete a RowShare table?

To delete a table, navigate to My Tables (RowShare connected home page), locate the table you want to delete, click the 3 dots to its right, then Delete. It will be moved in the subscription Trash bi…

How is RowShare different from Google Sheets or Excel Online?

Great question! RowShare is a collaborative table and not exactly a spreadsheet. What is the difference? Amongst the differences (focusing on the positive ones), I could list: Without any doubt, RowS…

How do I register or log in?

You can log in or register directly via your Google or Microsoft account or with your email. It's quick and easy. Click here to register.

What is my RowShare login?

Your e-mail address is your unique identifier for your RowShare account. It is either the email address of the social login you chose to join RowShare (Google or Microsoft) or the email you specified…

How do I cancel my RowShare subscription?

As a subscription Administrator, you can change or cancel your RowShare subscription at any time. Start from our connected home page https://my.rowshare.com. Click on Settings (top right, next to the…

How can I contact the RowShare support team?

Nothing's easier! You can simply use the Contact Form or click the Chat icon if we are online.

Can I get notifications about specific rows?

If you want to be notified on a given date about a specific row, create a column of type reminder (or ask the table admin if you do not own the table). For each row, if a date is specified in this co…

Where does RowShare store my data?

RowShare data is stored in a secure Microsoft Azure datacenter in The Netherlands, Europe. We keep the data as long as the subscription is active, then 6 months after the end of the paid subscription…

Excel Sync doesn't work

If you can't get Excel to get RowShare data through Excel Sync, it's most likely because Excel lost its connection to RowShare. Excel stores its login credentials in Internet Explorer, regardless of…

Can I import a CSV file?

To create a new RowShare table, you can choose any of the following: Create a blank table and add/remove columns to match your needs. Start from one of our templates. Upload an existing Excel file (X…

Is it possible to change the email address associated with my RowShare account?

You can not change the email address associated with your account. You can however deactivate one user and invite a new one. If you are the admin of a subscription, and you are about to change email…

Grant temporary access to your subscription to RowShare support team

At RowShare, we do not have access to your information. But sometimes, to be able to help you, it helps us to visualize your tables, your data, your configurations. To give us access while we help yo…

What browsers and Excel versions are supported by RowShare?

Supported Browsers. RowShare supports the latest version of the major browsers: Google Chrome. Microsoft Edge. Mozilla Firefox. Opera. It doesn't mean that RowShare doesn't work with other browsers,…

How can I change my RowShare password?

To change your RowShare password, here are 2 easy steps to follow: Go to my.rowshare.com/ResetPasswordRequest , enter your email : Check your email inbox, click on our email, and choose a new passwor…